Refund Policy

FAULTY ITEMS 

If your items are deemed faulty in any way you must notify TOP GEAR BY SAM within 30 days of purchase. We will offer exchange or refund and will refund you within 14 days of receiving the returned items. Top gear by sam  reserve the right to return faulty items to the manufacturer for inspection before a refund, exchange or credit is offered.

If you purchase a sale item and it is deemed faulty we would look to replace or exchange the item as long as you do this within 30 days of purchase.

 

The guarantee does not include issues with size which is the customers own final choice. Shoes must be worn inside to confirm fit before taking outside and shoes cannot be exchanged for minor issues after being worn outside. Our first instinct is to keep you happy and change your shoes where necessary so please discuss any problems with us 

 

Shoes purchased without a fitting may be returned for a refund within 30 days provided they are unworn, in original packaging 

All other products may be returned or exchanged if unworn and in original packaging.

 

If you have purchased a sale item but no longer want it, we are not obliged to offer refunds or exchanges as the items may have become out of date and of diminished value however we want you to be happy so please discuss the issue with a member of staff and we will find a solution.

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At Top Gear By Sam, we want to ensure your complete satisfaction with your purchase. If you are not entirely satisfied with your purchase, we're here to help. Please read our refund policy carefully to understand your options.

1. Eligibility for Refund

We offer refunds for items that are:

• Defective or Damaged: If you receive a defective or damaged item, please contact us within 7 days of receiving the product. We will arrange for a replacement or offer a full refund, including any shipping charges incurred.

• Not as Described: If the item you received is not as described, please notify us within 7 days of receiving the product. We will work with you to resolve the issue, either by offering a refund, replacement, or exchange.